Refund policy
We want you to feel confident shopping with us. If you’re not completely satisfied, we’re here to help.
✅ 30-Day Return Guarantee
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
- Item must be unused and in original condition
- Item must be in its original packaging
- Proof of purchase (order confirmation or receipt) is required
How to Start a Return
To initiate a return, please contact us at:
Email: support@steeringstar.com
Include:
- Your order number
- Reason for return
- Photos (if item is damaged or defective)
We will provide return instructions within 1–2 business days.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
- Refunds will be issued to your original payment method
- Processing time: 5–10 business days
Please note: Your bank or credit card provider may take additional time to post the refund.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect:
- Contact us within 48 hours of delivery
- Include clear photos of the item and packaging
We will offer a replacement or full refund at no additional cost.
Non-Returnable Items
We do not accept returns for:
- Final sale items
- Gift cards
- Used or worn items
- Items returned without prior approval
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Original shipping fees are non-refundable
Order Cancellations
Orders can be canceled within 12 hours of purchase. After this window, your order may already be processed and cannot be canceled.
Incorrect Address / Failed Delivery
If an order is returned due to an incorrect address provided at checkout:
- Customer is responsible for reshipping fees
Contact Us
For any questions about returns or refunds:
Email: support@steeringstar.com
Hours: Monday–Friday, 9 AM – 5 PM (EST)